Enhancing Member Experience: Ongoing myMedOne Updates

At MedOne, we strive to continuously evolve to ensure our members experience seamless access to their pharmacy benefit information. With this commitment in mind, we're  introducing a range of new features to the myMedOne Member Portal that our development team has been diligently working on. These features include an "Act As a Dependent" feature, additional information on the “My Rx Lookup” tool, and “My Rx Lookup Filtering, Sorting, & More Pricing Results.”

The primary cardholder on a benefit can use a new drop-down option to access information on other dependents under age 18 that are covered on the benefit. This view allows them to “act as their dependent” on myMedOne. This functionality enables the member to utilize myMedOne as if they were logged in as their dependent. This includes:

• Viewing the dependent's progress towards deductibles and out-of-pocket expenses in the "My Progress" card.
• Accessing the dependent's fill history through "My Recent Rx Fills" and "My Rx Fill History."
• Reviewing the dependent's prior authorizations via "My Prior Authorizations."
• Pricing medications and accessing coverage information as the dependent via "My Rx Lookup."

How It Works

If the user has permission to access dependent information, they will notice a drop-down menu titled "Member" in the application header. From this drop-down, users can view who they are currently acting as and can switch to another member by selecting them from the menu. Upon selecting a different member, the cards and pages within the application will update to display the dependent's information.

If a user does not have access to a dependent, they will not show in the dropdown. Furthermore, if a user doesn't have any dependents, no dropdown will be displayed.

Limitations and Restrictions

The feature comes with certain limitations, which include:

• This feature is exclusively available for the primary cardholder (01). 
• Access to a spouse's information is not permitted due to HIPAA restrictions, even if they are listed as a dependent. However, this capability is planned for future development and implementation into the myMedOne Member Portal. 
• Only information for dependents under 18 years of age is accessible. Once a dependent reaches legal adulthood, their information becomes inaccessible.

In the My Rx Lookup feature, members are now required to agree to the pricing result disclaimer. There are many factors that affect drug prices. These fluctuate often and many are out of the control of MedOne. Therefore, it is important to note that while we strive to provide accurate pricing information, we cannot guarantee with 100% certainty the exact medication and price that a given pharmacy will fill. This update aims to inform members of any potential discrepancies. Additionally, we have enhanced the visibility of the pricing disclaimer on the pricing results page to ensure members are fully aware of this information.

MedOne has introduced the option to filter and sort pricing results within the My Rx Lookup feature. Members now have the capability to narrow down pricing results to specific pharmacies. Additionally, members can sort the results by:

• Distance (Near to far)
• Member Pay (Low to High)
• Member Pay (High to Low)
• Plan Pay (Low to High)
• Plan Pay (High to Low)
• Pharmacy Name (A - Z)
• Pharmacy Name (Z - A)

This helps member find the information that’s most important to them first and all around aids in the navigation through the My Rx Lookup tool. 

Additionally, we've expanded the number of pricing results available for a single zip code, enabling members to view more options in their local area.

If you are an existing member of a MedOne pharmacy benefit plan, discover these new features on the myMedOne member portal at my.medone-rx.com. Register using the member ID number found on your insurance card to unlock these enhancements.