Exciting things are happening over here...
MedOne is persistently evolving and creating new ways in which we can better serve our clients and members. We would like to bring your attention to the pharmacy ID card members on the benefit receive.
The New MedOne ID Card
What is changing?
MedOne created a new design for the MedOne member ID cards. The MedOne ID cards - pertaining to the Rx benefit only - look different than they have in the past.
The processing information, that the pharmacy uses, has not changed. We simply redesigned the front to make the key information stand out, and the back to feature a scannable QR code that directs members to the myMedOne Member Portal. Overall, this redesign provides more information with a sleeker, more modern design.
Why is this change occurring?
We identified the need to better brand our ID cards and make it clearer to members that the card was specific to their pharmacy benefit. The new design also makes key information easier to find for those entering the information at the pharmacy.
What can members expect?
Current ID cards are valid and members can continue to use them. Should a new ID card be requested in the future, the member will receive a card with the new design. Starting September 1, 2024, all MedOne-issued ID cards will feature the new design and will come in the mail in a two-card punch-out-style mailing.
Nothing is changing for members who receive a combined medical & Rx ID card; these changes pertain only to MedOne-issued ID cards pertaining to the Rx benefit only.
Will this affect active ID cards?
No, any currently active and valid ID card members have will stay active and valid. Should they request a new one, members will receive the new design shown above.
Is there any action needed by the plan sponsor?
There is no action required at this time.
If you have any questions or concerns about this new ID card design, please reach out to your MedOne account team.